See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments Correct Answer anchoudh Thu, 06/14/2012 - 00:33 Hi,I hope you are using See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments ActionsThis Discussion 0 Votes Follow Shortcut Abuse PDF Related Content Show - CCIE Collaboration.. @CiscoNetworkExp UCCX - The specified extension is not associated with the ID wp.me/pq2dT-6A 10:21 AM - 20 May 2013 UCCX – The specified extension is not associated with the Try to login agent from CAD which will fail Step 5.
Solution 3: Try to Delete the End user from CUCM and make sure it’s completely removed from CUCM Database also remove Phone from JTAPI App User then create new user assign Enable log facilities in following log levels 1. Läs mer, inklusive om tillgängliga kontrollfunktioner: Policy för cookiesFacebookGå med eller logga in på Facebook E-post eller telefonLösenordGlömt kontot?Logga inVill du gå med i Facebook?Gå medGå medDen här sidan är Agent's Phone has more than 4 lines. 7. see this
Go Cowboys!, Saturday, January 7, [email protected] I was just getting used to PCCE Call and Data Servers and now they are gone. otherwise OPEN TAC CASE🙂 Failure to Login to Agent Desktop - RM JTAPI Provider UserID Posted: March 14, 2014 in UCCX Tags: Controlled Device, CUCM, system administrator 9 Login failed due If problem persists then please collect JTAPI client logs in all debug levels and raise a case. Stopping and restarting this service will take your call center down, so submit your request for a maintenance window with a smile. Or be prepared to ask for forgiveness if you
This specifies the cause of log in failure. Bye, bye 2800s… Upgrading UCCX 9.0(2) to10.6(1) 2016 Cisco Live, US - Geeks forlife. Like this:Like Loading... Step 3: Review the settings for Automatic Work, a system-wide parameter that determines whether the agents involved in agent-based routing automatically move to the Work State after a call. - Enabled: Causes the agent
Logging Missed Calls Sharedline Scenario#37 - Phone display "Error PassLimit" Disclaimer: This is my personal Blog. See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments anchoudh Thu, 06/07/2012 - 06:13 Hi,Is your CME subsystem is in service, Provisioning UCCX Continue …. 8 Older Entries Create a free website or blog at WordPress.com. https://amyengineer.com/tag/the-specified-extension-is-not-associated-with-the-id/ If you are reading this and trying to fix this issue at the same time, hopefully you won't have to read any further. But if you have my kind of luck,
Finally if all above provided solution didn't work then Reboot Machine ….🙂 Cisco Agent Desktop Error : CCX application server may beoffline Posted: April 12, 2012 in UCCX Tags: agent desktop, Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CMESupported Firmware, Platforms, Memory, and Voice Products web page. Fill in your details below or click an icon to log in: Email (required) (Address never made public) Name (required) Website You are commenting using your WordPress.com account. (LogOut/Change) You are Join And Direct Transfer Policy.
CF_MAXIMUM_LINE_LIMIT_EXCEEDED: Agent phone has more than 4 lines. ICD_CTI DEBUG 3. Every effort has been made to provide accurate tested information at the time of writing for informational purposes only. User just shows up, logs in, and everything *works* - mission accomplished.
It is case sensitive. Post to Cancel WordPress.com StartaBlog SignIn Tags » The Specified Extension Is Not Associated With The ID Sorry, we don't have any posts here with that tag. Powered by Wordpress and MySQL. CF_EXTENSION_NOT_UNIQUE: One or more lines associated with the agent's device is not unique and is configured on different partitions.
CRS_DEVICE_RESTRICTED: Cannot log in due to problem in CUCM. Post to Cancel %d bloggers like this: Ta bortFör att göra innehållet personligare, anpassa och mäta annonser och erbjuda en säkrare användarupplevelse använder vi cookies. The Unified CCX Configuration Web page opens, displaying the RmCM (JTAPI) provider area. reset the phone but still end user was getting the same error ….
Post to Cancel %d bloggers like this: HomeAbout Network Experts Blog “Knowledge comes by eyes always open and working hands.” Stay updated via RSS Recent Posts CCX Supervisor is not seeing Note : if it still not fix your issue then You can also check common device configuration to select ipv4 only setting to fix the issue. I have read the document before.so I upgrade the uccx from 22.214.171.12400-37 to 126.96.36.19903-32(su3).and downgrade CME from 8.8 to 8.5.My phone is 7942,7911,7975,all of them is SCCP phones.may be I shoule
This page has been accessed 7,872 times. © 1992-2015 Cisco Systems, Inc. Try to find the login request coming from CAD to Unified CCX. ephone-dn ephone number agent-id14 8 5914 UCC20 20 5920 johnlee25 25 5925 PanchoCai See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post This is the kind of resources that should be available around the web.
Step 9: Create a team called Help_Desk and configure to match the details below: Primary Supervisor: ucx7_super1 Assigned Resources: UCX7_agent1 ucx7_agent2 Assigned CSQs: CSQ1 CSQ2 Step 10: Now click on ‘Add’ button. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.c. Entries (RSS) and Comments (RSS) Just another day at the office… Blog at WordPress.com. Try to find the response which Unified CCX is sending for this log in request,For this Search for "CONTROL_FAILURE_CONF" in MIVR logs, which is being sent to the IP address from
The opinions expressed here represent my own and not those of my employer. An extension on agent's phone is not unique. Recommended Action Step 1. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CMESupported Firmware, Platforms, Memory, and Voice Products web page.
Currently 0.00/512345 Rating: 0.0/5 (0 votes cast) Retrieved from "http://docwiki.cisco.com/wiki/Unified_CCX_agent_is_unable_to_log_in" Category: Unified CCX, Release 8.0 Views Page Leave a Comment View Source History Personal tools Log in Navigation Main Page Recent See More 1 2 3 4 5 Overall Rating: 0 (0 ratings) Log in or register to post comments pyrenees206 Wed, 06/06/2012 - 10:01 Step 1:Under User Management, Application User: Make For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.c. Note that the invokeId field of log in message and response message is same (in this case "2").
Step 5: Click Cancel to leave the settings unchanged. Please collect JTAPI client logs in all debug levels and raise a case. If the above solution doesn't work then Try to restart CTI Manager after hours because it will give you outage to it better to get the maintenance window to either restart Step 1: From the Unified Contact Center Express Administration page, choose Subsystems>RmCm.
Workaround: User ID should only be updated when the agent is logged out of CAD. Step 9.If the problem is still not solved then collect logs in following log levels and raise a support case. 1. The same extension is configured on different partitions in CUCM. 9. This will require a reboot of whole UCCX cluster and a restart of CTI manager service on all Call managers.